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Caregiver Services Dashboard

Total Caregivers
287
+12 (4.4%) ↑
Active Assignments
176
+8 (4.8%) ↑
Avg. Assignment Duration
3.2 weeks
+0.4 weeks ↑
Customer Satisfaction
92%
+2% ↑
Caregiver Assignments by Type
Post-Surgery: 45%
Elderly Care: 20%
Chronic Condition: 15%
Other: 20%
Customer Call Sentiment Trends
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Positive
Neutral
Negative
Recent Caregiver Assignments
ID Caregiver Patient Assignment Type Start Date Duration Status
CA-4872 Sarah Mitchell Maria Johnson Post-Surgery Apr 19, 2023 3 weeks Active
CA-4861 David Wilson Robert Anderson Elderly Care Apr 18, 2023 Ongoing Active
CA-4859 Jennifer Lee Patricia Thomas Chronic Condition Apr 17, 2023 6 weeks Active
CA-4854 Michael Brown James Williams Post-Surgery Apr 15, 2023 2 weeks Active
CA-4848 Rebecca Clark Elizabeth Davis Elderly Care Apr 12, 2023 Ongoing Active
Top Customer Concerns
  • 1
    Scheduling flexibility
    32% of calls
  • 2
    Caregiver experience levels
    24% of calls
  • 3
    Services included
    18% of calls
  • 4
    Cost and insurance
    15% of calls
  • 5
    Start date availability
    11% of calls
Quality Metrics
Avg. Response Time
2.4 hrs
First Call Resolution
78%
Caregiver Match Rate
92%
Customer Retention
88%